Customer Testimonials

Excellent service, every visit!

Everyone was friendly and helpful! Love my new Outlander!

Everything and everyone was amazing!

Personally, I would recommend Don Franklin to anyone! The service was exceptional and they were very efficient and personable. Normally, it’s dreadful going to a car dealership and having to wait all day, but after visiting Don Franklin the process was very quick and easy!

The whole staff was very friendly and professional.

I will be back for service again soon.

Had a great experience at Don Franklin. Rob Payne helped set us up in our dream ride. Lawrence was wonderful to work with. And when our battery was showing low, they had us in to make sure everything was in good shape. I felt completely taken care of and appreciated. 💯 recommend.

We just purchased our 2020 Infinit QX60 at Don Franklin from Josh Fite! It was a wonderful experience. We called Josh (on his evening off) and told him what we were looking for and he had it on the lot, detailed and ready for us the following morning! After the test drive I knew we wanted it, left and returned in a few hours and he had us ready to go! Lawrence Washington was a great help as well! You can't go wrong buying from Josh Fite!

Easy to work with, family man. Made life easy at the dealership!

This was the best experience ever buying a new car and the salesman and the other staff very very friendly and helpful and I would definitely let others know about you and my experience with you thank you very very much

Lincoln was awesome from start to finish. We had a certain amount of boxes we needed to have checked for our vehicle we wanted to buy. Lincoln listened and didn't try to push something we didn't want off on us. He worked very hard and got us the perfect vehicle. Would and will recommend, Lincoln to anyone in the market. 5.5 stars to Lincoln.

I have really had a very pleasant experience working with Don Franklin Mitsubishi Dealership. I had submitted an online enquiry for Mitsubishi Mirage G4. Don Tolson responded very promptly and made sure I got what I wanted. He was very patient and cooperative with me throughout the process. He made the process of buying a new car and trading in my car very smooth. I will highly recommend people who are in the market shopping for a car to work with Don Tolson. Thanks Don!!

Let me first state that everyone who was unfortunate enough to read Bill Slone's review that he is absolutely full of it. I was in the car business over a decade doing everything from sales, to management, and even finance. Don Franklin Mitsubishi were great to work with. Conner was my salesperson and I wish he was one of the many I trained over the years. Conner is straight up, not pushy, and honestly breaks the old mold of the used car salesman that annoyed many of us. The sales manager was also great, the finance manager was dead ... Read More

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Google - May 8, 2023

Let me first state that everyone who was unfortunate enough to read Bill Slone's review that he is absolutely full of it. I was in the car business over a decade doing everything from sales, to management, and even finance. Don Franklin Mitsubishi were great to work with. Conner was my salesperson and I wish he was one of the many I trained over the years. Conner is straight up, not pushy, and honestly breaks the old mold of the used car salesman that annoyed many of us. The sales manager was also great, the finance manager was dead on with what was needed, and I wouldn't deal with another dealership in Central Kentucky if I didn't work there. Back to Billy Slone, I have dealt with folks like this over and over so many times. Car prices now, especially a Mitsubishi are reasonable before the internet price. Some people imagine that nobody at the dealership should make a profit, pay staff, or even pay bills. I personally wanted the folks at Don Franklin to make a profit because they earned it. That internet price is always a certain model, when people start looking they want an upgraded model for the same price, it doesn't work that way, and frankly shouldn't. The entitlement of wanting a decked out limited model for base model price is absurd. You don't go to Walmart and ask for a top of the line Samsung TV for the price of a bottom of the spectrum ONN TV. More than anything the internet price does not include tax, title, DOC fee, and none of that is free. Don Franklin has to pay advertising costs, prep costs, staff costs, and more. Their DOC fee is actually a lot cheaper than most places. As someone who knows the business inside and out I think that Don Franklin from greeting to signing papers is a class act orginazation. BTW that key Billy Slone took home probably cost $300 to $500 on a Mitsubishi but I'm not for sure on that. He also didn't let us know in his nonsensical review if he was even credit worthy, income worthy, and more. No bank or even mortgage company can guarantee you a interest rate based on what you think your credit is. I know of highly paid individuals that can't pay their bills because they owe more than they are worth. Might have a 750 credit score but qualify for $200 a month payment with a $5000 down payment. Thats up to the finance companies and not the dealership. I give Don Franklin a ton of credit for even trying to work with that bad review guy. At my old Toyota dealership we would have advised him to shop elsewhere and asked him to leave. Anyway, awesome group, I absolutely recommend them, and Conner will seriously treat you the way you should be treated. I looked for this model Lincoln Hybrid all over the US and Don Franklin had it at another dealership somewhere far away in Kentucky but shipped it to the Nicholasville location so it would be easier for me. Finally they do give top trade dollar as they paid my Lincoln MKC off completely which even I thought they overpaid for. Goodloe

Lincoln is great at what he does. He's always been able to find exactly what I'm looking for and his closing process is very thorough. He always delivers on his promise and I'll never use anybody else but him.

I was referred to their service department by a friend for transmission work on our Nissan Pathfinder. Several unfortunate events happened over multiple trips to have our vehicle repaired at their shop. The short story is that Brandon, the service manager for the Don Franklin family of dealerships worked together with the sales team Brad, Conner, Scott and Lawrence to find us a late model Ford Explorer that my wife loves as a replacement. Thank you for working with us through the difficult process; we appreciate your time and patience.

Great service department

My husband and I just purchased a vehicle at Don Franklin Mitsubishi. We had a great experience working with Conner Free. He was very attentive to what we wanted and worked hard to find it for us at a great price. Impressed!! We highly recommend Conner to anyone searching for a vehicle. We appreciate him, Scott, Lawrence, Shay, and the team at Don Franklin Mitsubishi. They are welcoming, courteous and helpful! Glad we gave them the opportunity to help us find the right vehicle.

Easy process, no pressure sales, and this dealership doesn't add ridiculous "market adjustments" on top of the MSRP.

Dan did a great job getting me in the vehicle I was looking for and got my payments where I needed them too! I just love my 2020 Nissan Pathfinder, thank you so much to the whole staff very friendly service!

Service was great and was done within 40 minutes. I drive an hour to get my outlander serviced, so not taking hours to wait is great!

Dan was wonderful to work with, great customer service and a nice guy!

Dan at Don Franklin is great to deal with when buying an auto. I highly recommend him!

Just bought a 2021 Explorer here and the process was smooth! Conner really helped make sure everything went well and made us feel comfortable during such a big purchase!

These folks will treat you right.

Great experience from start to finish - Brad worked hard to make sure all our needs were met !

Experience was great. Didn’t feel pressured. Conner and big Scott is who I would recommend for sure .

Very happy with my new Mitsubishi outlander,it was a pleasure to work with Brad, after few back and forth:) we had a deal, I felt very welcome in there, the financial department was awesome as well, he helped me to set up the app for the car, overall great experience, if you looking for a car don't forget to stop at Don Franklin Mitsubishi.

They handled our car buying experience with extreme care. Dan did not try to use dealer tricks and was very upfront from start to finish. We never felt pressured to buy, but they made us want to buy due to the customer service provided. I’m glad to say I’m a Don Franklin buyer!

Not very many Saturday

I walked in late one night and was met by Lawrence, the Financial Director. He was extremely helpful and clear with all information. Decided to pull the trigger the next morning. They delivered my new vehicle (an hour and a half away from the dealership) by early afternoon. Hands down the easiest and pain free experience I’ve ever had at a car dealership. I’ve since been back for some routine maintenance and had another wonderful experience. The Service Department crew are very friendly and time efficient. These guys definitely know what they’re doing. Can’t recommend them ... Read More

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Google - Mar 19, 2023

I walked in late one night and was met by Lawrence, the Financial Director. He was extremely helpful and clear with all information. Decided to pull the trigger the next morning. They delivered my new vehicle (an hour and a half away from the dealership) by early afternoon. Hands down the easiest and pain free experience I’ve ever had at a car dealership. I’ve since been back for some routine maintenance and had another wonderful experience. The Service Department crew are very friendly and time efficient. These guys definitely know what they’re doing. Can’t recommend them enough.

This is the place! After trying to get help at two of the local Nissan dealerships on an issue with my Nissan Maxima, This Mitsubishi dealer ship went above and beyond to help me, even though it was not a Mitsubishi! The service advisor Chad Williams is very polite and understood my frustrations with the other places, Got my car in and out in 1.5 hours when the other places wanted to keep it overnight! Mitsubishi Service for my Nissan from now till forever! Thanks Don Franklin Mitsubishi!

Brad did a great job guiding us through the car buying process! He’s great at communicating, which is important when making such a big purchase. I highly recommend Brad and the Don Franklin dealership!!

Dan Tolson was absolutely the best. Very professional in the very beginning and as time went on, we treated each other like old high school buddies. He understood my needs and what I was looking for as well as my budget. I'm very happy with my new Silverado. I'm a die hard Chevy fan. I would recommend Don Franklin in a heart best. If you're in Nicholasville, KY....go to Don Franklin Mitsubishi and ask for Mr. Tolson. You will NOT regret it. Thank you sir and all the help there at Don Franklin.

Don Franklin Mitsubishi has sold me a vehicle they cannot make repairs on. Buyers beware. See my situation below. Yikes! My car buying experience with Don Franklin Mitsubishi was easy and wonderful. However, it seems they’ve sold me a car they cannot fix. Also, please make sure they transfer your previous car into their name if doing a trade-in…they left it in mine for a year. I found out when I went to get new tags for my new car (purchased a year ago) and they asked if I wanted to pay for the tags on the car ... Read More

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Google - Feb 24, 2023

Don Franklin Mitsubishi has sold me a vehicle they cannot make repairs on. Buyers beware. See my situation below. Yikes! My car buying experience with Don Franklin Mitsubishi was easy and wonderful. However, it seems they’ve sold me a car they cannot fix. Also, please make sure they transfer your previous car into their name if doing a trade-in…they left it in mine for a year. I found out when I went to get new tags for my new car (purchased a year ago) and they asked if I wanted to pay for the tags on the car I traded-in. I got in an accident in December of 2022. It has been over 2 months since my accident. I sent my car to a local shop for repairs. This shop was able to repair my car up to a point where it needed calibrated and some things fixed that deals with auto breaking and drive assist (cruise control). The local repair shop sent my car to Don Franklin Mitsubishi as they said they could do the repair. Turns out they didn’t have a tool they needed to repair/calibrate the remaining portion of the fix on the vehicle. I called and asked the company if I could drive my car (without being calibrated) as I was paying out of pocket for a car through the rental service. I have two kids and it’s absolutely necessary to have a reliable vehicle. I was told it was a liability and they couldn’t but they had ordered parts they needed for the calibration. A week passed and still nothing was done to my car. They then called and said I could drive it, just not to use cruise control and that auto-breaking would not be working. They assured me the vehicle would be ok to drive, but parts were turned off. They then suggested taking it to LOUISVILLE Mitsubishi and reassured me that they have what they need for the calibration/repair. This Wednesday, my husband drove the vehicle 1.5 hours to get my car fixed. Half a day passed and they told him they didn’t have targets for the vehicle so it cannot be fixed today. They put it back together and told him they ordered the parts with no ETA as their rep was on the road. All that to say, I will NEVER do business with Don Franklin again. Buyers beware! I’ve contacted the general manager and it has been 2 full business days since I’ve left a voicemail to ask what can be done to get my car repaired. I am a mother of two children under the age of 3. I purchased my car because it was rated the 2022 highest crash safety rating. I am now driving a vehicle that cannot be fixed by the team I purchased from and it seems their management team does not care to touch base with their customers.

Conner was great to work with! Got what I wanted pulled in within hours of requesting to view it! Minimal time (compared to normal) in and out when purchasing! 10/10 would recommend him to anyone!! Thanks again, Conner!

I normally buy a car every 10 - 20 years and I don't usually look forward to the car-purchasing process. Dan Tolson made it easy and painless. He was courteous and attentive. I highly recommend him to anyone looking to make a car purchase. Matt Rhodes

Josh and Brad helped me find the perfect car for me!!

I cannot say enough about the experience I had shopping for a car at Don Franklin Mitsubishi! Brad immediately made me feel comfortable and confident about finding the right car for me, keeping in mind I wasn’t set on anything yet. I turned out finding exactly what I was looking for after test driving multiple cars and we were able to quickly work out a deal to fit my budget. Everyone on the floor was friendly and attentive. I would absolutely recommend Don Franklin and Brad Lovitz to anyone in the market.

My husband took his 2014 GMC pickup in today for an oil change and anything else that they thought needed to be done. He bought the truck new at Don Franklin GMC on Richmond Road. We live closer to Don Franklin Mitsubishi on Nicholasville Road. Chad could not have been nicer and took care of seeing the oil was changed. They are very professional, and kind. They checked all filters, tires and brakes. They said nothing else needed to be done. Not many dealerships would have said that. They are very honest and a pleasure to deal with.

The service & care I have received since buying my vehicle from Don Franklin in Nicholasville is top of the line. I’m treated like family, they listen to my concerns, advise me on when I need to start planning for larger repairs, such as tires or brakes. I’ll never buy any where else again! LT & Chad are terrific.

Everyone at Don Franklin takes time to make sure your vehicle stays in great shape. They are kind, courteous and very helpful.

Excellent customer service!

if you need a vehicle this is the right place to go, everyone is very friendly, my son and I bought our vehicles in one day, especially I must thank brad who was the salesman who served us and who did everything he was in their power to get the right vehicles for us, I must emphasize that so far we have bought 3 vehicles with them and the attention has always been extraordinary

We worked with Lincoln Stoltz for our vehicle purchase. He was great to work with, professional, friendly and knowledgeable. He made the purchasing process smooth and stress free. Would recommend him to anyone looking to buy a vehicle.

I came out today and looked at these SUVs . I was assured I would be able to purchase at the advertised price. So I test drive vehicle and go get my wife and bring her to the dealership with the promise by sales manager we could purchase at the internet price. Approx $2000 below MSRP . Sounds good to me after driving a hour picking up my wife going there to purchase. I spend 5 hours of my day partial excited . When I return to dealership I was placed with a different salesman but same sales manager. I advised the new salesman everything ... Read More

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Google - Oct 18, 2022

I came out today and looked at these SUVs . I was assured I would be able to purchase at the advertised price. So I test drive vehicle and go get my wife and bring her to the dealership with the promise by sales manager we could purchase at the internet price. Approx $2000 below MSRP . Sounds good to me after driving a hour picking up my wife going there to purchase. I spend 5 hours of my day partial excited . When I return to dealership I was placed with a different salesman but same sales manager. I advised the new salesman everything we spoke about . I made a offer to purchase the vehicle slightly lower than advertised . to attempt to get my best deal. The salesman returns with a $37000 with a $2000 down payment.. $10000 over advertised and promised price (aka verbal agreement ). False advertisement and liars . A total waste of my time . I don’t understand how any business can deceive people and stay in business. I have read some of the responses made by the owner assurance to his customers that he conducted business with respect and honor honesty towards his customers. I did not find a such business being conducted today. So I ask you the owner so do you honor your advertised prices or are they a scam to get you there? If so then advise your sales team not to try and cheat your customers be open and represent the advertised price and not attempt to steel from your clients. RESPONSE I would like to respond to owner comment. This is not factual at all .At no time did I request extra ads on. NEVER TINT look at photos the vehicle has tint on it .Why would I request that ( lie 1) .IDID NOT (2) car is NEW comes with a ten year 100000 warranty.why do I need an extension? lie(2) NOT ReQUSTED I called ask if vehicle was present before I came out . Made the effort to drive ther spent more time driving to Richmond from nicholasville to bring my wife. Confirmed price with sales manager before I left and was told we will sale it for this price. Lie (3) listed for $27600 online ( look for yourself) was told I could purchase for this( so this is starting point) not $32000 plus after $2000 down a end price of $37000( how is this possible) this is low (3). Lie (4) I was the only person in the dealership when I left there no one in line waiting to see the vehicle. Liars liars liars So my question in front of the whole community are you willing to sell this vehicle for advertised price ( no add on exactly as seen in photos? I did not now or ever request more than seen period. You have liars among you if you was told this. Waiting …. SCAM liars dishonest not loyal to community based off my experience and the facts that took place. Most people have experienced the lies and deception at car dealership. The way they advertised bring people there told that is only on that stock number I have a similar one ( cost a lot more not on sell). Three ways car lots cheat you front end back end and service (1)front end is sales ( hide information such as promotional discounts (rebates) to you and to dealer and add on addendum.( AKA dealership add on not by manufacturer) increased cost for things not needed such as paint sealer( manufacture already seals paint) added chemicals may void manufacturers paint warranty ( check with manufacture) Wax in car wash does the same cost $10 so $995 is high ( see what you are actually getting) so I recommend purchase vehicles with out dealer add on (2) back end fiancé you don’t know what your interest rate is so they charge points called Apr .5 % to 3% this can equal several hundreds of dollars (3) service higher hourly rates and morecostly parts as well and in needed service repairs . Do you really thing free inspection are for you but to find work for them . They will advise you correctly such as 60% worn we recommend replacing soon this is true but they don’t say you have 40% left. Be cautious of your money and don’t be ripped off . I will not say this dealership practices all of these deception but be for yourself educated and know and study about the information given to you NEED SUPPORT

This was a HORRIBLE EXPERIENCE TRYING TO GET A CAR!!! THEY ADVERTISE THEY WILL HELP YOU GET A VEHICLE NOMATTER WHAT YOUR CREDIT SCORE, THEY GET YOUR HOPES UP WHILE ON THE PHONE THEN LATER TELL YOU THEY CAN'T DO ANYTHING FOR YOU, THEN AFTER THEY SAY THEY CAN'T HELP YOU THEY SEND YOU A TEXT AND SAY.. ARE YOU READY TO GET INTO A NEW CAR THIS WEEKEND? AND GIVE YOU A SMALL RAY OF HOPE AGAIN ONLY TO TELL YOU WHEN YOU CALL THEM BACK, OH IM SORRY ITS THE COMPUTERS FAULT IM SORRY TO BOTHER ... Read More

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Google - Oct 8, 2022

This was a HORRIBLE EXPERIENCE TRYING TO GET A CAR!!! THEY ADVERTISE THEY WILL HELP YOU GET A VEHICLE NOMATTER WHAT YOUR CREDIT SCORE, THEY GET YOUR HOPES UP WHILE ON THE PHONE THEN LATER TELL YOU THEY CAN'T DO ANYTHING FOR YOU, THEN AFTER THEY SAY THEY CAN'T HELP YOU THEY SEND YOU A TEXT AND SAY.. ARE YOU READY TO GET INTO A NEW CAR THIS WEEKEND? AND GIVE YOU A SMALL RAY OF HOPE AGAIN ONLY TO TELL YOU WHEN YOU CALL THEM BACK, OH IM SORRY ITS THE COMPUTERS FAULT IM SORRY TO BOTHER YOU HE SAID, WHATEVER!!!! IF THEY KNOW THE COMPUTER DOES THIS WHY DON'T THEY FIX IT? THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH DON FRANKLIN, IT ALSO HAPPENED AT ANOTHER LOCATION, ANYONE SHOUD SUE 😢

Bought a used car two weeks ago, it’s been in and out of the shop ever since. I wouldn’t wish what I went through on anyone. They tell me they sent my car to GM in Lexington to get fixed 5 days later my car is still at the same shop bc of a miscommunication on their part. I’ve taken it in three times for them to say there’s nothing wrong then I got home and the car won’t start. $20k for a car that has had nothing but issues. Can’t get ahold of anyone ... Read More

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Google - Jun 29, 2022

Bought a used car two weeks ago, it’s been in and out of the shop ever since. I wouldn’t wish what I went through on anyone. They tell me they sent my car to GM in Lexington to get fixed 5 days later my car is still at the same shop bc of a miscommunication on their part. I’ve taken it in three times for them to say there’s nothing wrong then I got home and the car won’t start. $20k for a car that has had nothing but issues. Can’t get ahold of anyone above the used car manager. Would stay away from buying a used car here unless you’re ready to get thrown through the loop on getting things done. I had my car 3 days and less than 300 miles before all the problems hit. Out of the 16 days of having the car it’s been in the shop 9 of those days

Horrible place! Personal are very rude and unprofessional. They will make you buy extra services that you don't need if you want to buy the car. Go somewhere else!

I become more and more frustrated with Don Franklin every Friday and still no truck I ordered a New GMC last February

Hard pass

Trust me when I write how much I detest airing my troubles. However, I’m so frustrated. Today is DAY 14 that my car has been sitting on the lot at the Don Franklin Cronin Hyundai car dealership in Nicholasville, KY without diagnosis, a loaner, and zero communication unless I initiate it. I’m so frustrated and I’m running out of people to bum rides from and there are no rentals available anywhere near us. I left three messages today alone. Talk about financial devastation. This is killing me. I’ve been told over and over, by a variety of ... Read More

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Google - Jun 23, 2021

Trust me when I write how much I detest airing my troubles. However, I’m so frustrated. Today is DAY 14 that my car has been sitting on the lot at the Don Franklin Cronin Hyundai car dealership in Nicholasville, KY without diagnosis, a loaner, and zero communication unless I initiate it. I’m so frustrated and I’m running out of people to bum rides from and there are no rentals available anywhere near us. I left three messages today alone. Talk about financial devastation. This is killing me. I’ve been told over and over, by a variety of people how they will get back to me as soon as possible. DAY 14. Unbelievable. #donfranklinauto #hyundai

I work for another Mitsubishi Dealer. This dealer is the only dealer in the US with an obsolete Mitsubishi part that we have been trying to find for a customer. Dealer cost is $296.50, Mitsubishi List Price is $494.30. This parts manager refuses to sell the part for less than $500, even to another dealer. The blatant greed shown by this parts manager is absolutely inexcusable. 0/10 Do not recommend dealing with these people.

TERRIBLE PLACE. Terrible customer service. After making a appointment and showing up at 8am they could not do anything for me. Had me waiting for hours and did not even touch my vehicle. Literally save your time and go somewhere else because these people here do not care.

Be sure to check over the paperwork before you sign. They played around with me and I ended up paying more than the advertised price for the car I bought. Unfortunately I didn't catch it until I had to get something off of the paperwork a couple of weeks later.

I live out of town and just purchased a used car from this dealer about 2 weeks ago. Everything went great before the sale; timely answers back, good pricing, overall easy to work with. After the sale is a different story. I later found out the car never went through its inspection from the dealership or had the oil changed. Granted, they agreed if I drove the car back to Lexington they would take care of that so not a big deal at first. They also said when I drove the car back for the inspection and oil change that they ... Read More

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Google - Oct 15, 2019

I live out of town and just purchased a used car from this dealer about 2 weeks ago. Everything went great before the sale; timely answers back, good pricing, overall easy to work with. After the sale is a different story. I later found out the car never went through its inspection from the dealership or had the oil changed. Granted, they agreed if I drove the car back to Lexington they would take care of that so not a big deal at first. They also said when I drove the car back for the inspection and oil change that they would give me the spare key that was included in the contract I signed with them. The dealer ended up giving me a blank key fob that was not programmed to the car, which is key-less entry. I explained that the whole point of including a spare key in the deal was so that I would have a key that could unlock my car in case something happened to the original. An unprogrammed fob on the other hand is absolutely useless. All the dealer said was sorry for the miscommunication and that they couldn't do anything about it, so I'm not very happy...

My parents recently went to buy a car there. The sales guy and the car itself was great, however the issue came when we dealt with the financial manager there when signing papers. My parents are immigrants with good english, but they still have issues understanding certain things. They brought me into the office to help them understand, and while talking in our language, Mr. J. Canizal rudely tells us to talk in English while in his office. Never have we ever had to deal with that level of unprofessionalism at a dealership before. What astounds me more is that ... Read More

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Google - Sep 16, 2019

My parents recently went to buy a car there. The sales guy and the car itself was great, however the issue came when we dealt with the financial manager there when signing papers. My parents are immigrants with good english, but they still have issues understanding certain things. They brought me into the office to help them understand, and while talking in our language, Mr. J. Canizal rudely tells us to talk in English while in his office. Never have we ever had to deal with that level of unprofessionalism at a dealership before. What astounds me more is that I am not sure what he would have done if the customer's didn't speak much English at all and had to bring a translator in, deny them service? If speak only one language and you want to buy a car here great, if you are bilingual immigrant customers, avoid this place.

Brought my car in for oil change 1.5 hrs later still here no changing station in bathroom and they need to invest in high chairs...... Probably just gonna go back to don franklin kia

Damaged car while in shop and repaired behind my back and then didn't admit to it until I noticed upon leaving. Service Manager said he didnt know anything about it but he authorized repairs and paid for it through dealership. Iied to our face then admitted that mechanic did it during repairs. All they had to do was call and inform what happened and no one would have been upset. No one is perfect but honesty goes a long way. You have to trust someone working on you car and now trust is know more after buy 3 cars from ... Read More

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Google - Aug 7, 2019

Damaged car while in shop and repaired behind my back and then didn't admit to it until I noticed upon leaving. Service Manager said he didnt know anything about it but he authorized repairs and paid for it through dealership. Iied to our face then admitted that mechanic did it during repairs. All they had to do was call and inform what happened and no one would have been upset. No one is perfect but honesty goes a long way. You have to trust someone working on you car and now trust is know more after buy 3 cars from them.

Tried to give me poor kbb value for my trade in. It was literally a brand new vehicle, had 25,000 miles and not a scratch on it. Also didn't take it out of my name. And then the new tags/taxes for my new vehicle were only good for 6 months. Not even until my birth month...

Me and my husband walked around the lot for 25 mins and not one person even walked out to see if we needed help. We were looking for a certain model outlander and had questions about them, but I suppose everyone had already made enough money for thier paycheck this week and didnt need to make anymore. Very disappointed.

friend bought a car here after many many many problems with his 2012 ford truck. in shop many times. finally traded him out and he is paying much more for lesser truck with more miles and would not even let him keep his brushguard which was given as a gift.. pitiful. will not ever do business here or refer any of my insureds....

Slow. Not very clean

Worse service in the world don’t take your car there nor buy a Mitsubishi had recalls on my car that messed up other parts of my car and they refused to fix it and told me to leave because they were not going to fix my brakes and the recall was for the rear brakes and calipers and they said it was not covered under the recalls so if you have a Mitsubishi and live in Lexington drive the extra to Indiana to the next closest dealership the one in Nicholasville is a joke and Chad William service advisor ... Read More

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Google - May 14, 2018

Worse service in the world don’t take your car there nor buy a Mitsubishi had recalls on my car that messed up other parts of my car and they refused to fix it and told me to leave because they were not going to fix my brakes and the recall was for the rear brakes and calipers and they said it was not covered under the recalls so if you have a Mitsubishi and live in Lexington drive the extra to Indiana to the next closest dealership the one in Nicholasville is a joke and Chad William service advisor is rude and doesn’t have any people skills and Jeff the suppose supervisor over Chad is rude and talked to me because I am a female like I didn’t know anything about cars he stereotyped me and that does not sit well with me in the day and age that we live in you should not act the way that Chad and Jeff acted and Mitsubishi itself said that the break pads should have been replaced along with the recall cause it is a known fact that the caliper lever and boots were cause the rear brakes to squeeze to tight. So I am hoping that this will help people in knowing how shady that Don Franklin Mitsubishi is and make sure you watch over your car while it is there as they went through my car console while it was there for a recall on rear brakes and the wiper motor wow I guess those things are now located inside the car must be space age changes so never leave your car unattended there and better yet don’t take it there for service Jeff and Chad are rude and need to be trained on people skill and the dealership needs and over haul of employees I will never go to that dealership again for any type of service

Please refert to my last review

Terrible customer service.. bad experience all around, from getting my car, to getting an oil change that took 2 hours, and everyone wants to be smart with someone. I don't recommend it to anyone and never will.

They had an 07 ford expedition that I was very interested in. Test drove it asked question, car was in a great shape but, engine light was on and asked them to check it. It was for the coil packs and spark plugs which they said will replace but had to send it over to London for this which is weird because your a big dealership with a mechanic shop bays.... So I told them get it fixed and let know when it's ready and I will buy it. A few hrs after I left the dealership they called and ... Read More

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Google - Feb 25, 2018

They had an 07 ford expedition that I was very interested in. Test drove it asked question, car was in a great shape but, engine light was on and asked them to check it. It was for the coil packs and spark plugs which they said will replace but had to send it over to London for this which is weird because your a big dealership with a mechanic shop bays.... So I told them get it fixed and let know when it's ready and I will buy it. A few hrs after I left the dealership they called and said it had been sold. To me this is awful service, didnt offer me to reserve it or anything but to buy at that moment and then wait for them to fix. If I ever give them another chance things will need to be dealt differently.

Horrible service. Bad management. Worse business practices. they take the run around to an extreme of giving you a car before the auto financing has cleared. Preparing my statement for a BBB complaint